Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
Tim Brown, home
22 May 2023 07:05
the process was great. there is a lot of information when investigating the product. the price is quite high, but everything needed was in the delivered package.
my only issue is the image or text didn't indicate that the draws were separate, this would not have been a problem if they would fit under the desk.
The text is also wrong, the desk is self assembly, which in my case was a bonus as i needed to manoeuvre the desk up some stairs.
John Brigden
13 May 2023 10:22
'Product perfect,packing or delivery handling needs research.'
product was of top class quality in all aspects, but packing when delivered was ripped open.
Thank you very much for taking the time to leave feedback.
We appreciate your comments and will certainly look into why the packaging was damaged upon arrival.
TC Club Black Frame Fabric Chair
Would not want any better for price, good value.
Trusted Customer
6 May 2023 01:55
'Great product'
All great apart from it was a left hand unit and the instructions were for right hand.... So they ended up in the bin tbh. I would recommend creating a manual for both sides. Product is great tho
Thank you for the feedback.
Unfortunately due to the fact that the right and left facing desks are very similar Dams use the same instructions leaflet for both.
I am very pleased that you love the desk and hope that the desk aside from the instructions, was reasonably simple to put together.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1400 x 1200mm & Desk High Pedestal
See above - you will be receiving less response having this additional box... Many would have closed their browser at this point. Keep it simple, on box. This is confusing
Philip Blackburn
21 April 2023 11:40
'Arrived damaged but sorted quickly'
Goods arrived damaged however a replacement part was dispatched quickly and issue sorted within a few days. Once spare part received I if am very happy with the product
Thank you very much for taking the time to leave your feedback, it is greatly appreciated.
Nautilus Aura High Back Bonded Leather Executive Chair
Product is comfortable and looks great in my home office
James Coxon
8 March 2023 11:35
'Excellent but check furniture carefully on delivery.'
Good easy to use website.
Kept me well informed regarding delivery.
Two very professional and helpful delivery men.
It would have been a 5 star rating but there was damage on a side panel I hadn't spotted on delivery.
Thank you very much for your review, we appreciate the feedback.
I can see that we have since been in touch after this feedback to rectify the damages for you.
Gentoo Double Door Cupboard with 3 Shelves 1440 x 800 x 470mm
Exactly what I was after.
Gentoo Rectangular Desk with Twin Cantilever Legs - 1000mm x 600mm
Exactly what I was after.
Gentoo Deluxe Double Door Desk High Cupboard 725 x 800 x 600mm
Exactly what I was after.
Trusted Customer
8 March 2023 10:07
'Fast and efficient'
Fast and efficient
Thank you very much for the review of our customer service, it is greatly appreciated.
Trusted Customer
14 February 2023 20:21
'Helpful team and fast service'
Fast response to email query, speedy checkout and fast delivery.
Thank you very much for taking the time to leave really great feedback.
TC Club Black Frame Fabric Chair
Just what was needed and look and feel good
Dynamic Impulse Arrowhead Leg Boardroom Table 1800 x 1000mm
2 images
Damage to top and leg fortunately it’s hideable and had it not been for the need of it it would have gone back.
Dams Double Door Cupboard with 1 Shelf - 740mm High
Super product just wish the parcels were labelled more clearly
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1800 x 1200mm & Desk High Pedestal
Look amazing tricky to put together but worth it
Ray Blighe
27 January 2023 07:57
'Good company to deal with via website and phone, helpful, cheerful staff.'
Website quick and easy to navigate/use.
When contacting staff to change an item after ordering, staff were pleasant , helpful and changed item with no fuss.
Thank you very much for taking the time to leave really great feedback.
Dams Desk Mounted Straight Fabric Screen 1600 x 400mm
Item delivered promptly and was exactly as ordered.
Julie Griffiths
25 January 2023 07:33
'Great service.'
Great service,one table damaged in 3 places where legs fix. Did not realise it was flat pack.
Thank you for the feedback.
Please get in touch with any damages and we will get this sorted for you.
Titan Table 600 x 600 x 710mm
Not the quality of previous purchases. Looked the same but cheaper.
Thank you for the feedback.
I have looked into this for you and can see that the previous tables that you ordered were in fact the slightly more expensive version with better features - they are still great value tables.
Pam Gallagher
18 January 2023 08:03
'Courier left chair unattended. Fortunately not stole/damage in rain'
Chair fine and price, good service
Thank you for your feedback.
Teknik really try to ensure that customers are happy with deliveries ensuring that if you are not available to sign for your items they will leave it in a designated safe place.