Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
Trusted Customer
17 January 2024 08:10
Bookcase arrived quickly and in excellent condition
Millhouse Mobile Tall Book Display
Product was exactly as described
Trusted Customer
6 January 2024 15:37
Delivered on time as per text from DPD UK
Thank you for your feedback.
Nautilus Lipped Studded Chair Mat for Carpet - 900 x 1200mm
The chair mat was too soft and the wheels would not glide on the surface , they sunk into the mat. I will be returning the mat as soon as i can find the correct procedure.
Thank you for your review. I hope that we were able to assist you with this.
Jeff Stern
27 December 2023 14:37
Desk and chair very good quality and easy assembly
Great to hear, thank you for taking the time to leave such positive feedback.
Gentoo Rectangular Desk with Twin Cantilever Legs and 3 Drawer Fixed Pedestal - 1400 x 800mm
Substantial and good quality
Gentoo Cavalier Fabric Managers Chair
Well upholstered and constructed
Trusted Customer
23 December 2023 20:46
'Prompt delivery, good customer service, sub supplier warehousing not so goo'
Delivery prompt, customer service good and quick to order replacement for damaged item. Needs to work with sub supplier TC on storage arrangements at their distribution centre. We received goods in soaked packaging which had clearly been in standing water for some time, causing damage to 6 items. We accepted 5 of the items as the damage was minor and it was more efficient to do so than order replacements but the chipboard on one item was badly delaminated in a place that was very visible. Recognising the above is not directly and OFD issue, my rating is based on their service and help replacing the damaged item.
Thank you very much for taking the time to leave feedback.
Please let us know if anything else needs replacing and we will be happy to help.
TC Double Door Cupboard with 4 Shelves - 2000mm High
Very happy with the design and build quality of the furniture for the price but item suffered damage in the warehouse/packing centre before they were delivered to us.
TC One Fraction Plus Rectangular Meeting Table - 1400 x 800mm
Very happy with the design and build quality of the furniture for the price but item suffered significant in the warehouse/packing centre before it was delivered to us. Had to be replaced.
Dams Taurus Chrome Frame Stacking Chair - Pack of 4
Very happy with the design and build quality for the price.
TC Double Door Cupboard with 1 Shelf - 730mm High
Very happy with the design and build quality for the price.
Trusted Customer
18 December 2023 07:48
'A very good chair but faulty fittings.'
A very comfortable and solid chair. Arrived within a week.
Thank you very much for taking the time to leave feedback.
Please let us know if you need any replacement fittings sent out to you for your chair.
Dynamic Galloway Executive Chair
Godd value. Pity that one of the bolts did not fit. This should have been picked up in quality control before despatch.
Trusted Customer
13 December 2023 13:43
Efficient service on telephone. Arrived a day later than originally informed.
Thank you for your review.
Next day delivery is usually if the items are ordered by 2pm, however as it is December unfortunately as much as we try our couriers are very stretched at this time of year.
Jennifer Forrester
4 December 2023 10:40
The service was fine. The chair is good quality although there's a small bubble on one of the adjustable arms that I hope won't deteriorate, hence 4 stars.
As an add on I think Feefo should wait until the customer has received the item before asking for a review and then sending a reminder when you've only had it a few days!
Thank you very much for your feedback. Please do let us know if the adjustable arms needs replacing and we can get this sorted for you.
We also completely agree that feefo should wait a few more days before sending out their reviews.
Dynamic Eclipse Plus 3 Chair with Height Adjustable Arms
Good chair although there's a bubble on one of the adjustable arms that hopefully won't deteriorate.
Trusted Customer
1 December 2023 07:19
'Great company, great tables, terrible courier!'
The Go Pak tables are great, and Office Durniture Direct were professional but the courier was awful. Delivery was to an unattended building so we asked for a phonecall en route. They didn’t and left the tables outside in a public area where they could have been stolen!
Thank you for your review.
We are very sorry that the couriers did not call the number provided as requested. Unfortunately if the couriers are busy and have been instructed to leave without a required signature, we are unable to guarantee that the driver will call our customers.
Gopak Contour 25 Folding Table - (W) 1830 x (D) 610mm
Tables are excellent quality
Jennifer Stanley
18 November 2023 12:23
'We’ll made table'
Good strong table we’ll made
Really great to hear, thank you for your feedback.
Gopak Economy Folding Table - (W) 915 x (D) 610mm
Just what I wanted for cooking in my kitchen
Trusted Customer
16 November 2023 01:14
Quick delivery and timely follow-up delivery of a replacement part; unfortunate that the wrong part was sent in the first place however.
Dams Senza Mesh High Back Operator Chair
Once the right part was supplied, the chair meets the needs for adjustment, comfort and robustness.