Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,396 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%
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4 star (154 reviews)
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Latest Spotted Penguin customer service reviews

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Good

Heather Hayter
28 September 2023 09:25

Quick and easy to order

Thank you for taking the time to leave great feedback.

Staff happy with chairs which are comfortable

Good

Trusted Customer
14 September 2023 15:10

'Comfortable chair'

Easy to order, and fast delivery. Unfortunately, I had a little difficulty assembling the chair. Rang Customer Services, who were very helpful.

Thank you for your review of our helpful customer services, we appreciate the great feedback.

Instructions for the assembly of chair, are a bit basic. I had to seek help. The chair is comfortable, but badly finished on the fabric Loose threads were cut off to neaten the chair.

Good

Trusted Customer
15 August 2023 12:30

Efficient service and very helpful. Cannot fault anything,

Thank you very much for your brilliant 5-star review of our service, it is greatly appreciated.

Perfect table to go along with the office furniture we already have.

Good

Trusted Customer
11 August 2023 12:08

'Good supplier.'

All good except delivery time slot of 9am-5pm is not ideal.

Thank you for the great feedback, we appreciate your comments and we are always looking to improve and make deliveries easier for our customers.

Good quality desk - self assembly needs two eople thogh.

Good

Trusted Customer
8 August 2023 16:47

'Hope it was just a one off'

DPD delivered to the wrong address. Office furniture direct customer services were prompt at arranging another delivery.

Thank you for taking the time to leave feedback, we appreciate your review.

Good

Mohammed Waqas
31 July 2023 09:10

Great service!

Thank you for the great feedback.

I did think the face of the sofa was leather but it seems like faux leather. Apart from that it’s all good.

Good

Steve Kingscott
27 June 2023 13:09

Delivered on-time.

Great to hear, thank you for taking the time to leave great feedback.

Assembly good, lock very poor!

Good

Paul English
25 June 2023 09:34

'Good quality and service'

Fast, reliable, reasonable price.

Quality is pretty good, instructions for building were not great

Thank you very much for leaving feedback, we will certainly look into the assembly instructions and see if we can do better.

Good

Trusted Customer
23 June 2023 09:17

'Product excellent. Communication could be better.'

The table height offered was not a standard working height. Fortunately I spotted this and got my order changed to a standard height. The communication confirming the change could have been more prompt. I had to call twice.

Thank you for taking the time to leave feedback, we appreciate your comments as this helps us improve our service.

Good

Trusted Customer
23 May 2023 07:31

'Good solid desk'

Arrived in good condition within time specified, however I wasn't notified of delivery until AFTER it arrived. Back panel was scratched but not visible once assembled. Good solid desk. Easy to install.

Thank you for your feedback.
If you call us on 01480 220311 we can assist with any damages to your desk.

Would have given 5 stars if not for scratched panel