Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,396 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%
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4 star (154 reviews)
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Latest Spotted Penguin customer service reviews

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Good

Trusted Customer
28 February 2025 09:29

'Good seller'

Good communication, delivery earlier than expected, and good prices. Having full product dimensions for chairs for example would be helpful in choosing the right one to suit.

Ok if you're average height, I'm 6ft and the back of the chair is too short, as well as the arms being set too far back. Easy to put together though, and looks nice.

Bit awkward to unroll and get the kinks out of, but seems to do the job. The chair wheels leave dents, but they disappear overnight so hopefully it will last for a while yet.

Good

Trusted Customer
10 February 2025 11:31

Replacement screws sent quickly when problem reported.

Thank you for taking the time to leave your review.

Good

Trusted Customer
31 January 2025 09:03

'Good small dek'

Efficient, perhaps confirm next day deliver on order confirmation rather the stating Monday - Friday deliver

Good

Karen Castagna, witney
20 January 2025 09:40

'Office desking'

Although the desks were slightly delayed, Office Furniture Direct communicated thoroughly, gave us a discount and provided free installation.

Thank you very much for your really positive feedback.

Good

Paul Graham, Cumbria
20 January 2025 07:43

Good communications

Thank you for taking the time to leave great feedback.

plenty of communication leading up to the items being delivered

Really great to hear, thank you for your feedback.

Good

Richard Lee, Bideford
18 January 2025 09:39

'Super comfy chair'

Very quick delivery, although I was supposed to get tracking details from DPD as to the actual day of delivery but as we were at home it didn't matter too much

Thank you for taking the time to leave great feedback and I will certainly look into why your tracking didn't get sent for delivery.

Delivered very quickly. I realised as I started to unpack the box just how heavy and robust the parts for this chair were-much better quality than previous chairs I'd purchased, It took about 20 minutes to assemble using the Allen key that was provided. It's extremely comfortable with very luxurious "leather" covering. Very pleased with this purchase. Not the cheapest but you get what you pay for

Thank you for your really great review of your new Nautilus Titan chair.

Good

Trusted Customer
14 January 2025 09:43

'Needs more communication'

Only issue was no notice of delivery just luck we were in at the time.

Thank you for your review.
I am very sorry that you did not receive the tracking for your delivery, and I will look into why this happened.

Dams-Maestro-25-Corner-Desk-with-Twin-Cantilever-Legs-1400-x-1200mm-Desk-High-Pedestal.jpg

Simple to assemble. Only issue is build upside down and need to turn over so need space and two strong people.

Thank you for taking the time to leave your feedback.

Good

Trusted Customer
8 January 2025 14:58

'Nice office chair for the home'

Easy to order, quick dispatch and delivered 2 days later.

Nautilus-Calypso-Task-Operator-Chair.jpg

Great little office chair, easy to put together and does the job.

Good

D Miles
23 December 2024 10:01

Delivered promptly

Thank you for your really great review.

Good

Trusted Customer
9 December 2024 09:36

'Great service let down by delivery company'

Very efficient oredering and delivery. No tracking provided, and no notification of delivery window, which could have caused problems....

Thank you for taking the time to leave feedback.
I can see that our customer service team emailed you your delivery information, letting you know which day your delivery was being delivered. DPD also send their tracking information directly to customers either via email or by text message, so I am surprised to hear that you did not receive this. Sometimes the information can unfortunately go into junk mail and get missed also, so it is always worth checking this too.

I am very pleased that even though you didn't have the tracking information you were able to be in, to receive your new chair and no problems arose.

Good price, good quality chair, assembly straightforward, delivered very quickly. Only comment was that delivery company were supposed to tell me the time window for delivery, but did not. That could have gone wrong....

Thank you for taking the time to leave your review.