Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
b burgess, Bury Lancashire
1 March 2025 10:43
'Average'
Ok
Thank you for your review, we appreciate that buying directly from our website doesn't always require much interaction, but we are always at the end of the phone if you have any queries.
Dams Prague - Conference Chair with Arms
Nice chair awkward to put some of the fittings together with having mobility problems the chair was a bit low and the arms would have been better if they were straight as I have difficulties standing up.
Thank you for taking the time to leave feedback. We always advise to call us to discuss any queries and recommendations if you are unsure, as we have a huge variety of conference style chairs including straight arms and a higher seat levels as well as a pre-built service for anyone that has difficulties in building furniture. The Dams Prague chair is a very good chair at a fantastic price, but if you have specific requirements we could have helped ensure that these are met.
CHRISTOPHER PARKER, OSWESTRY
9 January 2025 09:34
'Great product, so-so service'
The website suggested that delivery would be on the next working day. Even allowing for Christmas delays it was actually on about the third of fourth - ordered 25th Dec, delivered 3rd Jan. When the delivery did take place, there was little advance notification. No problems with the courier; I was slow to answer the door but he was preparing to leave the item in a safe place which has been used for previous deliveries.
Trusted Customer
11 October 2024 10:22
long lead time which kept being put back
Thank you for taking the time to leave your feedback. I can see that you ordered a made -to order TC book case in a maple finish which does have a long lead time of 8-10 weeks.
Although the delivery date was unfortunately changed, it was still delivered within 8-10 weeks.
Gavin Downes, Bury St Edmunds
15 September 2024 15:40
'Check which castors you require before buying'
Unable to return the castors as they been used
Trusted Customer
13 September 2024 13:36
'Service OK, poor packaging'
Service was OK, until the package was received, damaged. Also some parts inside were damaged too.
Thank you for bringing this to our attention. Our customer service team have contacted you regarding this and look to resolve these issues for you.
Trusted Customer
15 May 2024 09:06
I have not received the cupboards and cannot make a comment at the moment because of that.
I am sure that once I receive the order, my rating will change.
Please get back to me a few days after you have delivered.
Thank you for your review. I believe that this has now been delivered including the replacement fixings that were missing from the original order.
Trusted Customer
25 April 2024 15:03
Ok
Gentoo Rectangular Desk with Panel End Legs and 3 Drawer Fixed Pedestal - 1800mm x 800mm
Not good quality for the price. Both desks had same design fault impacting the fitting of the drawer unit.
Thank you for the feedback, If you would let us know some more information regarding this we will happily let the manufacturer know of your issue.
Gentoo Rectangular Desk with Panel End Legs and 3 Drawer Fixed Pedestal - 1400mm x 800mm
Not good quality for the price paid. Both units had a design fault impacting the fitting of the drawer unit to the desktop.
Trusted Customer
13 March 2024 10:21
'Poor delivery service from DPD'
DPD did not deliver them to our correct sddress
Thank you for your feedback.
We are very sorry that DPD could not seem to find your address and we have raised this as a concern with them.
If you have any further problems please call us directly, and we will do our very best to rectify this for you.
Trusted Customer
30 January 2024 11:08
'Good product, very poor customer service support'
Reasonably quick delivery. Very good product with -- for the first part =- easy-to-follow instructions. The desk is sturdy, spacious, capacious and the grey is a good finish. However, when it came time to add the drawer unit...oops, no instructions. So I phone them, as they suggest. The rep told me use the pre-drilled holes to screw it in. Extremely simplistic. I asked for the actual instructions and was told she would have to ask and write it down. What? Really?! Lo and behold 36 hours later I get emailed the instructions that I knew existed and sought the day before. So it went from five-star to three rather quickly. Awful service in the end.
Thank you for your feedback.
I'm very pleased that our customer service team were able to source you the instructions from the manufacturer and that they were emailed to you. Unfortunately, some furniture manufacturers products do not always come with instructions which can be very frustrating.
Gentoo Corner Desk with 3 Drawer Pedestal and Single Upright Leg 1800 x 1200mm
Sturdy, spacious, capacious, the grey finish is quite good.
Ian Charnock
14 January 2024 17:56
Great desk dispatched quickly. Arrived slightly damaged. Not sure who is at fault, but we contract with Office Furniture Direct. They need to review the delivery companies they use.