Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
Rob Hounslow, Derby
15 February 2025 14:08
'I would hesitate to buy from Office Furniture Direct again!'
Very poor - see my earlier comments
Nautilus Aura Medium Bonded Leather Executive Chair
Rather an uncomfortable chair, with limited movement. Positive points are that it looks good; however, after half an hour sitting in it you need some respite! It does not give a proper supportive upright position and the range of up/down movement is very limited.
I could recommend this chair at all.
I did order 2 but only one arrived. The supplier is blaming the delivery company, but I don't believe that 2 chairs were ever set aside from the supplier. They were low on stock (it showed 3 left when I ordered), so I suspect the supplier tried to part dleiver hoping I would accept a later delivery of the second chair (about 10 days!). They were wrong - this chair is going back for a refund of both chairs. I would hesitate to use this company again, which is a shame. If they put customer service at the top of their agneda, they would find they have many more cutsomers!
Mr A C Eggleton
6 January 2025 10:36
'Still not received'
Not got it yet
Thank you for taking the time to leave feedback. I can see that this was ordered over the Christmas break on 30th December whilst our offices were closed. This order would not have been processed until the 2nd January and dispatched shortly after.
I can see that this was put on an AM delivery for Tuesday 7th January, so you should have now been delivered, your new desk.
Any problems, please do not hesitate to call our customer service team.
Trusted Customer
13 August 2024 07:55
Poor
I'm very sorry that you are disappointed with the return policy.
Sue Cox
12 August 2024 11:06
Not particularly good, when I spoke to someone on the phone.
Thank you for taking the time to leave feedback. I'm afraid that it looks like you spoke to our out of hours team messaging team, but didn't leave a message for us to call you back. I'm very sorry that you were disappointed with the service, but if you do need any further information please call us between 9am - 5pm, Monday to Friday and we will be very happy to help.
Dams Taurus Black Frame Stacking Chair - Pack of 4
Very good value.
Thank you for your review.
Atanaska Mineva
8 January 2024 08:56
The worst service and delivery. The delivery person would not enter the building and I had to carry all items from the street. I don't recommend to anyone and will never use them again.
Thank you for taking the time to leave feedback.
I completely understand your frustration with the kerbside delivery service which is the free standard delivery service offered, however; we do also offer installation services whereby we use a different courier team who are fully insured to do this. When ordering you are given three drop-down options of either 'Standard' - self assembly with kerb side delivery and next working day, or you could have chosen from 'Fully Installed' or 'Premium Installed' whereby everything is set up and delivered to your room of choice.
We do make these options very clear, and when our customers choose standard delivery it is usually because delivery is quite simple and they would prefer this easy and free delivery option.
Karen Brown
21 November 2023 09:59
You are asking for feedback on an item we are yet to recieve.
Thank you for your feedback.
I understand that feefo sent out the review email a little early as you ordered this item on 20th November and reviewed our service the very next day before your items arrived.
Trusted Customer
10 February 2023 09:35
'Failed to deliver'
The delivery van turned up on time. But without my item in it.
Thank you for your review. I am very sorry that your desk was missing from the delivery van and the inconvenience caused. Our customer service team has organised a replacement desk to be sent out to you with express delivery for today, so I hope that you receive it in good time.
Please let us know if there are any further problems and we will do our very best to assist you.
Sarah Banfield
25 October 2022 08:34
'Chair was delivered, then notification of another delivery. Second was a mi'
Confusion with 2 orders
Thank you for taking the time to leave feedback.
We only have one completed order for you, so I'm afraid that I do not know why you received any other notifications. I can see that we have sent you 4 emails in total:
New registration - this is to confirm your new account
Order confirmation - this confirms your order
Invoice - this is for your records and for your accounting/inventory purposes
Items despatched - this email lets you know that your order has left the warehouse and is on its way.
If you received any other emails - please let us know.
Trusted Customer
19 September 2022 07:29
'Instruction is clear and items was not individually label.'
If you can levelling each item so that it can make easy to install and perfectly.
Thank you for taking the time to leave feedback.
We do have instructions available to download on our website - but as it is quite a simple flat-packed item with many of the components the same, the instructions are a little basic relying on customers to match pre-drilled holes to the corresponding images on the instructions. I hope that you managed to complete your cupboard and found all of the fittings easy to fit.
I would advise ensuring that all components are counted and checked before construction to make the process easier.