Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
Annabel Tritton, Burwell, Cambridgeshire
17 April 2024 14:24
'SATISFACTORY, BUT COULD BE A LOT BETTER'
It was minimal. Only two to advise of delivery changes, but yet the delivery date was totally different to that expected. So not helpful one bit.
The driver of the vehicle that delivered the goods was SUPERB. Very friendly, helpful and kind.
We appreciate your feedback.
When an item has a longer lead time such as 8-10 weeks, delivery is only estimated and we send out expected delivery based on the time of despatch from the manufacturers.
I apologise that your delivery seemed to be delivered unexpectedly, and I will look into why tracking was not more precise.
James Elvy
17 April 2024 13:23
Gala Rectangular Desk with Twin Cantilever Legs - 1400mm x 800mm
anthony parmenter
26 February 2024 16:18
'A good business to use.'
Keeping me informed during process,particularly during courier promblem.
Thank you very much for your really positive review.
TC Versi 2 Lever Operators Chair
No important criticisn,better operating instructions would help.
Trusted Customer
20 February 2024 21:14
'Quivk delivery and easy assembly of table'
The delivery was quick and easy. Table was easy to assemble. Slight damage on the table surface and a chipped corner but I don't have the time to wait for a replacement.
Thank you very much for taking the time to leave such great feedback.
Colin Mackenzie
20 February 2024 08:27
'Good product and professional service.'
Everything was good apart from delivery 6 working days. But goods were first class and everything was there.
Thank you very much for the honest feedback.
Dynamic Impulse Corner Desk with Cable Managed Legs - 1200mm x 1200mm
Just what I hoped for. All parts were present.
Trusted Customer
20 February 2024 07:31
'Good light foldaway tables'
As over Xmas period quite a wait for tables which was advised but delivery not on day that was confirmed. After phone call they were delivered next day but no phone call to say time as promised and found them outside the building, luckily well wrapped as was raining but tables are great for what we need and colour samples provided quickly
Thank you for the positive feedback, we appreciate your comments.
Geoff Harris
12 February 2024 09:40
The agent was very helpful and honest about the lack of the item in stock. Offered options as to what can e done, I choose to wait. Email updates were seen. The item arrived just before the expected delayed date, all good
Thank you for the feedback and for your patience, happy to help.
Martin Wilson
10 February 2024 09:57
'Exactly as I hoped'
The title says it all, Arrived well within the forecast up to 5 days. I only give 5 stars for service above and beyond what should be expected, rather difficult to achieve in this case. No complaints.
Thank you for the review. We're pleased to hear that your order arrived within the expected time frame.
Trusted Customer
2 February 2024 08:25
We have given 4 stars it would have be 5 but we asked to be given 30 minutes notice for the delivery but this did not happen. The drivers were lucky that there was someone to take delivery.
Thank you very much for taking the time to leave great feedback.
Trusted Customer
19 January 2024 08:55
They responded to all my questions. I have given 4 stars because I only got 20 minutes notice of delivery.
Gentoo Rectangular Desk with Single Cantilever Legs - 1200 x 800mm
The desk is suitable for purpose.