Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,396 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Poor

Trusted Customer
13 February 2025 09:04

'Don't Buy This Stool Unless You Know It Will Fit You'

Not much, apparently even though this is not fit for purpose I cannot return it as it's a bespoke piece of furniture, so bespoke in fact that it just comes in a pack that you build yourself, so not really bespoke then.

We received the stool quickly and easily enough. However my husband cannot use it, instead of it being comfortable and good for his back it simply doesn't fit him! He finds the leg support insufficient and digs into his shins and also it's very painful for his back. I asked if this could be returned as it just doesn't work for him and is unusable but that was a flat no! I would not recommend buying from this company on line, you need to be able to try before you buy. My husband is 6 ft, it's not like he's disproportionately tall.

Excellent

Joanna Roseff
11 February 2025 16:36

Prompt response

Thank you very much for your great feedback.

Good

Trusted Customer
10 February 2025 11:31

Replacement screws sent quickly when problem reported.

Thank you for taking the time to leave your review.

Excellent

Trusted Customer
7 February 2025 17:12

First rate. The chair came the following day after I placed my order. Excellent website and very easy to navigate.

Fantastic to hear, thank you for the really great 5 star review.

Excellent chair for little money. Whether large-haunched or bone-protuberant, this is a heavy but worthwhile purchase for those sitting at their desk for eight or more hours. Delivery was speedy (the next day), and the driver was polite and helpful. All adjustments are fully working and make a massive difference during the day. Thoroughly recommend this chair.

Thank you very much for your feedback, it is really great to hear that the chair is working so well for you.

Excellent

Trusted Customer
6 February 2025 19:13

'Big, solid, sturdy. Close to perfect for the price.'

Ordered it over a weekend when there was <10 in stock, when Monday rolled around I was informed there were zero in stock - I was offered a choice of alternate colours that were in stock, but I kept to what I ordered.

I was informed that there would be more in the stock the following week, but to my surprise one was delivered to me within the week.

Rhianna Burrows was the customer service agent and she was professional & transparent throughout. Absolute star!! ?

Thank you very much for your really fantastic feedback.
I will certainly be passing this review on to Rhianna, and you are absolutely right; she is a real asset to our team.

Bought unassembled. It's a straightforward & simple build, but attaching the backrest to the seat can be a kerfuffle - you'll need to use a raised surface or the box it came in. An extra pair of hands might be needed just for that step.

Overall it's heavier and bulkier than your bog standard office chair, but there's a definite sturdiness to this. It'll take a day or two of adjusting to how the chair feels to sit in (especially with the lumbar support), and after that it'll feel perfectly comfortable.

The armrests are set apart much wider than I'm used to - for me it's not comfortable to use both at once unless I'm lounging back - but I wouldn't mark points off for it. Double check the measurements in comparison to your current chair.

The only shortcoming I have with this chair is the headrest, it feels like the least sturdy part of the chair, especially if you have it at the max height, and there isn't much maneuverability. I don't really lean back against the headrest, but it's worth noting.

As someone who spends a lot of their time sitting at a chair, I'd say this one is value for money 👍

There was a minor hitch while ordering this - I ordered it over a weekend and by the time my order was processed there were none of these left. I was informed there would be more in stock the following Monday, but to my surprise I had one delivered in the week. Customer support was top notch throughout x

Thank you very much for taking the time to leave a valued and detailed description of your experience, it is greatly appreciated.

Excellent

Trusted Customer
6 February 2025 10:03

Wonderful

We really appreciate the fantastic feedback.

Great product and speedy delivery.
Superb.

Thank you for taking the time to leave a 5 star review.

Excellent

Ross Murray
6 February 2025 07:47

Quick delivery - good communications

Thank you very much for your really great feedback.

Good quality, easy to build.

Excellent

Alison Higgs, Cambridge
4 February 2025 08:27

'Excellent'

Great service the item was dispatched quickly and it was very well packaged

Thank you very much for your really great review.

Excellent item works perfectly

This is great to hear, thank you for your 5 star feedback.

Excellent

Trusted Customer
3 February 2025 08:21

'High quality chair with lots of available adjustments. Worth the money!'

Very good. Efficient purchase process, good communication and chair arrived quickly. 10/10.

Thank you very much for your really fantastic feedback, it is greatly appreciated.

Very good chair. High quality and very comfortable with lots of available adjustments. Highly recommend.

Thank you for the 5 star review.

Excellent

Paul Murray, Milton Keynes
3 February 2025 07:09

'Great Company'

Once I made the purchase the level of engagement was first class . Even when I queried the delivery having not arrived they looked into it and came back to me quickly , so I’d have no problem recommending their service

Thank you very much for the 5 star review of our service.

This is the 2nd chair I’ve had , they are comfortable and well supported . Would recommend this chair

Thank you for the chair recommendation, this is great to hear.