Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,396 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Excellent

Donald Northwood, Bedford
24 January 2025 22:41

'Files'

The seller was great shame the delivery company was not that good

Thank you for taking the time to leave your feedback.

Solid until well made really pleased with the item

Thank you very much for your 5 star review.

Excellent

Trusted Customer
24 January 2025 11:18

Quick and simple :)

Really great to hear, thank you very much for your 5 star review.

Excellent

Trusted Customer
23 January 2025 16:05

'A good chair.'

Easy to order. Quick delivery.

Thank you for the 5 star review.

Quick delivery. I had a little problem in attaching the left-hand armrest as the bolt amd the hole it should go in were about 4mm out of alignment and needed a little persuasion to fit together. Looks good and is very comfortable. The seat was a little on the low side for me but a leather cushion has resolved that problem. I would recommend it.

hank you for taking the time to leave your feedback, we appreciate the positive review.

Excellent

Trusted Customer
22 January 2025 13:21

'Great service'

Excellent communications.

Thank you very much for your really positive comments.

Delivery was on time and table was well packed.

This is really great to hear, thank you for your feedback.

Excellent

Trusted Customer
20 January 2025 11:14

'Friendly'

Very friendly people. Very accommodating.

Thank you so much for your really wonderful review.

It is a very smart piece of furniture. Friendly courier. However, I did not realise it came flat-packed.

Thank you for taking the time to leave feedback, and I hope that the chest didn't take too long to put together.

Good

Karen Castagna, witney
20 January 2025 09:40

'Office desking'

Although the desks were slightly delayed, Office Furniture Direct communicated thoroughly, gave us a discount and provided free installation.

Thank you very much for your really positive feedback.

Good

Paul Graham, Cumbria
20 January 2025 07:43

Good communications

Thank you for taking the time to leave great feedback.

plenty of communication leading up to the items being delivered

Really great to hear, thank you for your feedback.

Excellent

Trusted Customer
18 January 2025 12:46

'Speedy service'

Speedy

Thank you for the 5 star feedback.

Excellent item.
Hard and sturdy, well wrapped and delivered before the scheduled time.

Thank you for taking the time to leave such positive feedback.

Good

Richard Lee, Bideford
18 January 2025 09:39

'Super comfy chair'

Very quick delivery, although I was supposed to get tracking details from DPD as to the actual day of delivery but as we were at home it didn't matter too much

Thank you for taking the time to leave great feedback and I will certainly look into why your tracking didn't get sent for delivery.

Delivered very quickly. I realised as I started to unpack the box just how heavy and robust the parts for this chair were-much better quality than previous chairs I'd purchased, It took about 20 minutes to assemble using the Allen key that was provided. It's extremely comfortable with very luxurious "leather" covering. Very pleased with this purchase. Not the cheapest but you get what you pay for

Thank you for your really great review of your new Nautilus Titan chair.

Excellent

Trusted Customer
18 January 2025 09:30

'Quick delivery and good price'

Quick delivery and good price

Thank you very much for the fantastic feedback.