Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,396 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Excellent

Neil Haxton, Bude
17 February 2025 10:51

'Office chair purchase'

Brilliant after sale support from Claire. Responded promptly

Thank you very much for your kind words, it is greatly appreciated.

Had a few issues with a cross thread bolt, Claire Bartlett has been brilliant in helping me get things sorted. Excellent customer service. Will recommend and use again in the future
Thanks

Thank you very much for taking the time to leave your 5 star review.

Excellent

Trusted Customer
17 February 2025 08:02

Excellent

Thank you for the 5 star review.

Very good product. Service extremely good kept us informed as to what was happening and when things would be delivered.

This is really great to hear, thank you for your valued feedback.

Excellent

Trusted Customer
17 February 2025 07:04

'Replacement home office chair.'

From order to delivery the process was easy and on schedule. However the additional glides I had ordered with the chair were missing and the box looked to have been damaged with gaps in the closure tape. An attempt to repair this had been made by the delivery company.
An email to the customer service representative received a timely response with next day delivery implemented.

Thank you for taking the time to leave feedback, it is very much appreciated.

This is a nice looking chair, easily assembled in a very short time. Comfortable to use and easy to adjust height to suit individual requirements. It has an upright seating position which I’m not yet comfortable with. There is no recline position which for me is a disappointment. Hence the dropped star rating.
Service was great, delivery on time. Although I recommend use of more closure tape on the box to keep it closed and contents secure.

Thank you for taking the time to leave feedback.
I have just spoken to our team to confirm whether this chair reclines, and it does. If you check your emails we are sending you a video demonstrating how to recline your chair. Please let us know if you have any issues with this and we are happy to help.

Excellent

Philip Pache, Oldham
16 February 2025 16:55

'Home Office chair'

Excellent service, delivered sooner than expected.

Fantastic to hear, thank you for the review.

Very pleased with quality and comfort of chair.
Very competitive price, paid extra to have ready assembled.
Very quick delivery.

Thank you for taking the time to leave great feedback.

Excellent

Martyn Flint, Crawley
15 February 2025 17:21

'Great service.'

Well-packed and quick delivery. Easy to order on website.

We greatly appreciate your fantastic feedback.

Good value for money. Easy to assemble. Glides easily, even on a carpet. Seat and back rest are slightly on the firm side. Using it as a sewing chair.

Fantastic to hear, thank you for the great review.

Bad

Rob Hounslow, Derby
15 February 2025 14:08

'I would hesitate to buy from Office Furniture Direct again!'

Very poor - see my earlier comments

Rather an uncomfortable chair, with limited movement. Positive points are that it looks good; however, after half an hour sitting in it you need some respite! It does not give a proper supportive upright position and the range of up/down movement is very limited.
I could recommend this chair at all.

I did order 2 but only one arrived. The supplier is blaming the delivery company, but I don't believe that 2 chairs were ever set aside from the supplier. They were low on stock (it showed 3 left when I ordered), so I suspect the supplier tried to part dleiver hoping I would accept a later delivery of the second chair (about 10 days!). They were wrong - this chair is going back for a refund of both chairs. I would hesitate to use this company again, which is a shame. If they put customer service at the top of their agneda, they would find they have many more cutsomers!

Excellent

Trusted Customer
14 February 2025 10:46

'First class'

First class service and delivery

Thank you very much for taking the time to leave great feedback.

Excellent quality. Chair is sturdy and well constructed. Just as good as I remember from my working days

Brilliant to hear, thank you for the review.

Excellent

Nick Roesen
14 February 2025 09:03

'Fast and good'

Very fast dispatch and delivery

Great to hear, thank you for taking the time to leave feedback.

Really solid desk, good quality worktop, strong legs, easy assembly.

We greatly appreciate your 5 star review.

Excellent

Paula, Sunderland
14 February 2025 07:16

'Excellent company, highly recommended'

First rate service. Excellent item, price and great communication and delivery experience. Highly recommend.

Thank you very much for the really great feedback of our service.

Excellent

Mick Knight, Staffordshire
14 February 2025 04:19

First class products from a first class company, super helpful via both phone and email and delivery was so quick, faultless.

Brilliant to hear, thank you very much for the fantastic feedback.