Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,404 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Good

Steve Quilt
14 December 2022 11:27

'Stylish Chair'

Fast delivery, two days as promised. Order process smooth no issues.

Thank you for the really great feedback.

Packed well. Good product and very stylish, also very comfortable. Only issue I had was that the body weight tilt tensioner did not work. The plastic adjuster has a screw thread fitting which did not go through the collar far enough so I had to cut the extra thread to allow it to operate.

Thank you for your feedback. I am very sorry that you had an issue.
I'm really pleased that you were able to fix this; but we absolutely would have rectified this for you also. If you find any other issues we can send out spare parts reaching you in 1 -2 working days.

Excellent

Brian Lovegrove
14 December 2022 08:20

good website, good service.

Thank you for the really great comments.

Excellent

Judith Jackson
13 December 2022 11:06

'Very happy'

They were helpful with my requirements. When I contacted them about their delivery and assembly service they were quick to respond and provide me with the details I needed.

Great to hear, thank you very much for your feedback.

I was what I was looking for

Excellent

Trusted Customer
12 December 2022 18:57

'Ideal tool for elderly people to use.'

I bought 2 tools for closing tables up in my village hall. There are many elderly people that use the hall frequently so they are ideal for them to use easily.

Thank you very much for taking the time to leave great feedback on your new Fastfold tool.

Ideal tool for elderly people to use. My village hall has several elderly citizens that use it frequently.

Excellent

Simon Cross
12 December 2022 12:00

'All good.'

Very friendly and efficient service. Unit arrived ahead of schedule. This was a gift for another organisation which was similarly happy with the product. Thanks.

Wonderful to hear, thank you very much for the great review.

Recipients have been very happy with the unit.

Good

Trusted Customer
12 December 2022 11:10

'Very quick service'

Amazingly quick service, we haven't yet built the furniture but appears to be solid and well made.
The delivery service wasn't great as they had no pallets available and we had to help handball this off the truck which in an all female workplace wasn't ideal.

Thank you for taking the time to leave feedback.
I am very sorry that the delivery service let you down and apologise for any inconvenience caused.

Good

Richard Saxton
12 December 2022 09:24

'Good overall service.'

I ordered a chair, they delivered a chair. Very punctual and arrived the next day.

Great to hear that your chair arrived on time and that you are happy with our overall service.

As described, it's a comfortable chair

Excellent

Julie Whitehead, Reading uk
11 December 2022 10:52

'Great Service'

Excellent Service, needed a 2 man delivery. Care of item was great.

Thank you for taking the time to leave a really great review of our service and delivery.

Excellent

Trusted Customer
11 December 2022 07:57

Great all round service

Thank you very much for your review, it is really lovely to hear positive feedback.

Great all round service. Good solid product

Excellent

Trusted Customer
9 December 2022 14:34

'Good service'

You replied to all my questions promptly

Thank you very much for the review of your new Monarch trolley and thank you for your kind words.

Good service and replied to all my question