Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,405 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Excellent

Trusted Customer
6 January 2023 11:34

Rapid delivery and the product matches the website description. The Goliath Duo chair is rated for 24hour use (the main reason I purchased this model) and for heavier weight individuals. I'm hoping that this chair will last longer ion use than the two to three years I Usually get from chairs.

It is recommended that two people work together to assemble this chair, The components are both larger and heavier than those I have built from other suppliers or manufacturers, in line with the advertised heavier service duty.

I did build the chair on my own, which took a bit of lateral thinking to complete without damaging the finishings of the chair, but it can be done (with a little verbal lubrication in my case). Assembly only took me twenty-five minutes. The chair is very comfortable and fits me well (I am only 5'8" and 15 stone).

Other suppliers do offer this chair at a lower price, but refused my order because I live in Scotland (still on the motorway network). Office Furniture Direct provided a service that was worth every penny paid.

It is worth noting that they do offer the chair pre-built as a service at additional cost, though I would advise confirming the width of your door openings prior to selecting this option, the chair would not fit through the doors of my house when fully assembled.

Assembled dimensions measured:
across armrests - 790 mm or 31 1/8 inches
front to back - 770 mm or 30 5/16
For the record the internal doors in my house are 726 mm to the frame.

Highly recommended.

Thank you very much for your really helpful and honest feedback, it is greatly appreciated and I'm sure it will be helpful to our other customers also.

See customer experience above.

Excellent

Martin Littlemore
5 January 2023 16:03

'Very pleased with the desk'

Good quality desk at a good price delivered in 2 days from ordering.

Great to hear, thank you very much for the 5 star review.

Good solid desk, good value and easy to assemble. It's heavy and needs 2 people to turn it the right way up after assembly.

Excellent

Trusted Customer
5 January 2023 15:36

Efficient, fast service

Thank you very much for the really great review.

Only just received it but so far so good

Excellent

David Profit, South Shields
5 January 2023 10:35

'Great quality and delivery company was very professional'

Very professional quick and easy

Thank you for the really fantastic review of our delivery and service.

Good quality nice desk very pleased

Excellent

Trusted Customer
29 December 2022 15:10

We ordered the tables on Tuesday afternoon and they arrived by 5pm the next day.
What more can I say other than excellent service.

Thank you very much for the really lovely review. It is greatly appreciated.

They were bought to match existing tables that we have. They are well made and look good.

Good

Garry Edwards
26 December 2022 08:58

Very good service

Thank you for the lovely review of our service.

Good quality, and exactly what we needed

Excellent

Roy Gentry
24 December 2022 11:40

'Just be satisfied I've rated you.'

Just be satisfied I've rated you.

Thank you for your feedback.

Forget it.................

Excellent

Trusted Customer
19 December 2022 08:03

'Great service.'

Fast service with the most delightful delivery driver. Chair easy to put together and is just what I was expecting. Very happy customer.

Great to hear, thank you very much for your feedback.

The chair is exactly as advertised and I had hoped for.

Excellent

Raj Sethi
17 December 2022 09:07

Fantastic service, very helpful staff, and fast delivery.

Thank you for taking the time to leave fantastic feedback.

Good price and a good product, value for money.

Excellent

Trusted Customer
17 December 2022 09:02

'Good Customer Service'

Delivered quickly and well packaged.. Customer service was helpful

Thank you for the great comments of our service.

Good quality furniture, easily built and perfect for any office