Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,405 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Page 82 of 141
Good

Kirstie Tuck
16 January 2023 09:36

'Products great, delivery 50/50'

I was able to order everything I needed. The chairs arrived and the delivery man made sure I was in. When the tables arrived - despite getting a phone call from Just For Schools to make sure I would be in - the delivery man just left them leaning on the gate, he didn't knock pin the door to make sure I was home. Lucky I saw him putting them there before driving off....

Thank you for the review.
We're sorry to hear that the courier didn't knock on your door and we'll look into how we can improve the delivery service to make sure this doesn't happen again.
We value our customers and want to make sure they have a great experience. Thank you for bringing this to our attention.

chairs... right colour and size

they fold and the right colour...delivery of them is another subject...

Excellent

Amber Santos Da Mina
13 January 2023 14:11

'Good customer service'

Great responsiveness to queries!

Brilliant to hear, thank you very much for taking the time to leave such great feedback.

Excellent

D Cox
13 January 2023 00:38

Comfortable

Thank you very much for taking the time to leave great feedback.

Easy to navigate website & pay

Excellent

Trusted Customer
12 January 2023 17:44

'Excellent customer service'

Excellent customer service, I rang placed the order, the lady answered all my questions fully before I purchased, the transaction was smooth, free delivery, arrived the following morning, delivered with a smile , polite courteous helpful courier. 10/10

We take pride in offering quality products and excellent customer service to our customers. We appreciate your kind words and hope you’ll continue to shop with us in the future.
Thank you again for your review.

Excellent

Trusted Customer
11 January 2023 09:48

Great service only ordered goods on Sunday and it was delivered Tuesday

Many thanks for your review. We appreciate your feedback and are delighted to hear that you are satisfied with our product and service. We strive to ensure that every customer is happy with their purchase, and we are glad to hear that you are pleased with your experience.
If you ever need any help or have any other questions, please don't hesitate to contact us.

Great service and great product

Excellent

Trusted Customer
11 January 2023 08:41

'Great experience.'

Ordered Sunday, delivered Tuesday. Well packaged, easy to assemble and very good quality.

We take pride in offering quality products and excellent customer service to our customers. We appreciate your kind words and hope you’ll continue to shop with us in the future.
Thanks again for your review.

Excellent

June Newby, Lincoln
11 January 2023 08:07

'Perfect service and strong quality furniture. Very pleased'

Excellent service

Many thanks for your review.
We are delighted to hear that you are satisfied with our product and service. We strive to ensure that every customer is happy with their purchase, and we are glad to hear that you are pleased with your experience.

Good quality nothing missing

Very good highly recommend

Excellent

Nichola Jones
10 January 2023 08:37

'Fast and efficient service'

Fast and efficient service, good quality items as described.

Thank you very much for leaving such a positive review of your experience.

Poor

Trusted Customer
8 January 2023 18:56

1. The office desk is very heavy and I have still not been able to get confirmation of the mass (kg). The delivery documents were poor quality black print on green paper - barely legible so the mass is nnot clear form those documents. This could be dangerous as the suitability of a floor cannot be assessed.
2. The assembly instructions are inaccurate in a couple of details.
3. The 70mm long screws are too long for the holes into which they fit. I had to go to B&Q to get suitable screws.

Thank you for taking the time to leave feedback.
The weight of the desk is 43 kg and the pedestal is 36 kg. Neither of these would be considered particularly heavy for an office floor or home office.
I apologise for the ferrule screw being missing - we contacted the manufacturer Dams immediately who sent out a new fixing kit on next day delivery.

The assembly instructions that come with the desk and pedestal are the same as the ones that we have online, which have a step by step written instruction with images to assist this. Many of our customers found these instructions easy to use - but I completely understand that with a screw missing it can make a simple assembly become very difficult and frustrating.

Again, I am very sorry that you were not overly impressed with the assembly and delivery using Evri; but I hope that now your desk and pedestal are installed you are happy with the quality of the desk and overall look of your new office equipment.

Product very heavy. I wish I had gone to IKEA.

Excellent

Marc, Northamptonshire
8 January 2023 08:28

'Great product and service'

Product was as described, dispatched the same day and arrived well protected. Topped with a great price, can’t complain.

Fantastic to hear, thank you very much for taking the time to leave positive feedback.

As described and lots of space for a power strip and bulky adaptors