Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
Ryan Anthony Apsee, Portsmouth
6 February 2024 08:42
First class service from purchase to delivery. From the time I placed my order to my desk being delivered, there was excellent communication so I knew exactly what stage my order was at.
This is really fantastic to hear, thank you for the positive review.
Gentoo Rectangular Desk with Single Cantilever Legs and 2 Drawer Fixed Pedestal - 1600 x 800mm
A nice big sturdy desk which is exactly as advertised.
Trusted Customer
4 February 2024 11:23
'All good.'
Efficient in all departments. Easy to order, good communication about timing of delivery, prompt delivery and a good product.
Thank you for taking the time to leave such a fantastic review, it is greatly appreciated.
Nautilus Avanti Bonded Leather Swivel Chair
Good product. Ordering was easy, communication and delivery outstanding.
Peter Turner
2 February 2024 10:03
'Great Service'
Great service and price - delivery the next day
Thank you for taking the time to leave a really positive review of our service.
Dams Altino Operator Chair
Great chair for the price
Trusted Customer
2 February 2024 08:25
We have given 4 stars it would have be 5 but we asked to be given 30 minutes notice for the delivery but this did not happen. The drivers were lucky that there was someone to take delivery.
Thank you very much for taking the time to leave great feedback.
Parag Oza
2 February 2024 08:13
Excellent service and happy with the customer care
Really great to hear, thank you very much for taking the time to leave feedback.
Nautilus Avanti Bonded Leather Cantilever Chair
A good sturdy chair, well made
Nautilus Avanti Bonded Leather Cantilever Chair
Excellent chair, well made
Richard Johnson
1 February 2024 20:46
'Great service from start to end'
Good price delivered earlier than stated. Like the website and easy ordering process so all good.
Thank you very much for taking the time to leave great feedback.
Nautilus Truro Cantilever Leather Faced Visitor Chair - Black
Easy ordering and delivery quicker than quoted so all good.
Nick Barton
1 February 2024 17:19
Prompt, efficient service
Great to hear, thank you very much for your comments.
Nautilus Aura Medium Bonded Leather Executive Chair
Good value product and easy to assemble
Frank Boyle
31 January 2024 11:20
'Great product'
Great service, quick delivery and a good price
Thank you for the really great feedback.
Kate Paterson
31 January 2024 10:56
'Would use again'
Chairs are very good, even with the delivery of the missing part on the last single (repeat) order.
Yes, I would use this company again,
Thank you very much for your really fantastic review, it is greatly appreciated.
Chilli Mist 2 Vinyl Draughtsman Chair
Chairs are very good, even with the delivery of the missing part on the last single order.
Yes, I would use this company again,
Trusted Customer
30 January 2024 11:08
'Good product, very poor customer service support'
Reasonably quick delivery. Very good product with -- for the first part =- easy-to-follow instructions. The desk is sturdy, spacious, capacious and the grey is a good finish. However, when it came time to add the drawer unit...oops, no instructions. So I phone them, as they suggest. The rep told me use the pre-drilled holes to screw it in. Extremely simplistic. I asked for the actual instructions and was told she would have to ask and write it down. What? Really?! Lo and behold 36 hours later I get emailed the instructions that I knew existed and sought the day before. So it went from five-star to three rather quickly. Awful service in the end.
Thank you for your feedback.
I'm very pleased that our customer service team were able to source you the instructions from the manufacturer and that they were emailed to you. Unfortunately, some furniture manufacturers products do not always come with instructions which can be very frustrating.
Gentoo Corner Desk with 3 Drawer Pedestal and Single Upright Leg 1800 x 1200mm
Sturdy, spacious, capacious, the grey finish is quite good.