Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,403 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Good

Trusted Customer
19 January 2024 08:55

They responded to all my questions. I have given 4 stars because I only got 20 minutes notice of delivery.

The desk is suitable for purpose.

Excellent

Trusted Customer
18 January 2024 09:37

Speedy delivery

Replacement for a previous light c.15 yes old ! Lasted longer than expected.

Good

Trusted Customer
17 January 2024 08:10

Bookcase arrived quickly and in excellent condition

Product was exactly as described

Excellent

Adam Rowson
15 January 2024 10:18

'Very pleased with purchase.'

Great service. Small missing part sent out immediately. Thank you!

Great chair and customer service.

Average

Ian Charnock
14 January 2024 17:56

Great desk dispatched quickly. Arrived slightly damaged. Not sure who is at fault, but we contract with Office Furniture Direct. They need to review the delivery companies they use.

Excellent

Trusted Customer
13 January 2024 16:19

'Bedroom desk'

Prompt and efficient delivery. Friendly couriers.

Brilliant to hear, thank you for the great comments regarding our service.

Sturdy and great bedroom desk

Excellent

Trusted Customer
12 January 2024 08:52

'Good service and product'

Website easy to use and furniture was delivered promptly.

Thank you for taking the time to leave such great feedback.

Quality was good and desk assembly easy. Appreciated that 3 rawer pedestal only required handles and castors fitted.

Excellent

Michael Collins
11 January 2024 16:15

Excellent. Minor dispatch issue sorted quickly by helpful staff.

Thank you for taking the time to leave really great feedback.

Excellent

Michael Johnson, Northamptonshire
10 January 2024 12:45

'Great product great service.'

Good prices. Chair was delivered promptly and at the time stated. Delivery company checked that I would be at home the day before delivery.

Quality of materials and build standard are very good. Self assembly was easy with the only tool needed-an Allen key supplied.

Excellent

Trusted Customer
9 January 2024 13:49

'Quality service'

What an excellent company to deal with. Purchased a new office chair and within two days it arrived fully packaged in good condition, also really easy to assemble. Will be using again for future purchases ?

Fantastic quality chair at an affordable price.