Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,403 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Page 87 of 141
Excellent

Warren Low, Lowestoft
5 November 2022 11:58

'Good Service'

Good quality product with fast delivery - easy to put together

Thank you for the positive feedback, it is greatly appreciated.

Easy to put together with all parts clearly identified. Appears very comfortable. Quality seems okay although some lateral movement in arm rests and wheels struggling on carpet. Lumber support welcome

Excellent

Trusted Customer
5 November 2022 10:55

'We would certainly recommend this firm.'

We were very pleased with the help and service we received. The delivery men were pleasant and installed the cupboard quickly and professionally .
It would have been helpful (to us and them) if we had been notified of the arrival date/time, but apart from that, no problems.

Thank you for leaving great feedback, it is very much appreciated.

This cupboard is well made and we are very pleased with it.

Excellent

Trusted Customer
5 November 2022 10:54

Thank you for your excellent service.

Thank you for taking the time to leave such great feedback.

Excellent

Trusted Customer
5 November 2022 07:18

Good product. Good communication. Very efficient and prompt delivery.

Fantastic to hear, thank you for the great feedback.

Good product. Some very small marks but even on a white desk, not enough to cause any concern.

Good

Ian Flindt
3 November 2022 16:43

'Reasonable Product / Very Good Service'

The chair arrived a day later than the 7 business day commitment, but the Office Furniture Direct people I spoke to about this were extremely polite, prompt and professional.

The chair was assembled on arrival (for which I paid a reasonable amount) but it would have been helpful to have instructions on how to put it into a recline position. I found this out by searching on the internet.

Note that the chair isn't as wide as you might expect, and so far as I can tell there isn't an option to refit the arms to allow more space between the arms and your hips.

After a few hours I've noticed that the seat begins to feel a little hard. I've introduced a cushion for added comfort.

Thank you for taking the time to leave feedback, it is always helpful to have a balanced view of our service and our products.

Please see my "Customer Experience" comments for my views on the product itself.

Excellent

Trusted Customer
3 November 2022 08:36

'Extremely good sevice'

Rhianna and Claire provided excellent service and communications were very good. Delivery and time of day very good. Driver very help full.

Thank you very much for taking the time to leave such lovely feedback about our team and the delivery driver too, it is very much appreciated.

As previously advised, excellent service provided by office staff and delivery company.

As previously stated, excellent service provided by all office staff and delivery company.

Excellent

Robert Winton, Hove
31 October 2022 17:12

'Prompt and efficient'

Very well planned website, so ordering was easy. Delivery was very prompt and good warning given. They took notice of the instruction to go to the side entrance of our church.

Thank you for your great review.
I'm really pleased that you found our website easy to use and informative. The POP classroom chairs are very popular and a really great investment.

Tough chairs which will last and in a colour that cheers up a dark area

Excellent

Allan Dixon, Stokesley
31 October 2022 08:05

'Great buying decision'

Had to make one call to clarify specifications, quickly answered. Very surprised and happy to get a call to confirm dispatch and deliver driver was helpful in getting the packages into the house.

Thank you very much for taking the time to leave such fantastic feedback.
We are always very happy to help with queries as buying online can often be a little daunting, so ensuring that you are ordering everything correctly is definitely worth a quick call.

Delighted with the two desks ordered. Very easy to assemble, very solid and well made. Would buy again or recommend.

Delighted with the two desks ordered. Very easy to assemble, very solid and well made. Would buy again or recommend.

Excellent

Jenny Jackson
29 October 2022 08:55

'Great Value and Great Delivery'

We purchased 5 Gopak tables and trolley. They were reasonably priced and I received phone call regarding delivery date, which was quick and efficient. A pleasure to deal with.

Thank you for the great review of our service and we are very pleased that you feel that your new Gopak tables and trolley are great value.

Exactly what we ordered. Efficient company.

Exactly what we ordered. Efficient company and good price.

Excellent

Trusted Customer
28 October 2022 19:16

'Sturdy furniture'

Very sturdy good looking furniture
Well made better than expected

Brilliant to hear, thank you for taking the time to leave great feedback.

Excellent quality product

Sturdy well made and looks good