Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,403 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

Sort by
Show per page
Page 88 of 141
Excellent

Jeremy Mardles
28 October 2022 08:56

Very professional and you did what you promised to do Very quick responses to issues too. Pleasure to do business with you especially Rhianna Well done

Thank you very much for taking the time to leave such wonderful feedback - especially commending Rhianna.

Even better than expected and well priced

Just what we expected - thanks

Excellent

Trusted Customer
28 October 2022 08:53

'Seamless.'

The whole process was easy. Easy to navigate the website. Find the items I needed and order them. The communication was great. I received a call from the courier regarding exactly when i would receive the items (two desks). The desks arrived on time and damage free.

Thank you very much for taking the time to leave such a lovely review of our service.

I assembled 2 desks in less than half an hour. They are excellent quality, and a great size for my needs (working from home). I've been using them for a few days now and they suit my needs perfectly. My other half is also using the same desk and agrees.
The desks are sturdy and I think will last a long long time. A cut above what you might find on the high street.
I wouldn't hesitate to use office furniture direct again.

Excellent

Carmine Mastrogiacomo
27 October 2022 11:17

Very happy with the office furniture I ordered. Great price, prompt delivery and solid quality. They us a fantastic dispatching / courier company (Panther) who were accommodating with the delivery slot and very helpful on the day of delivery.

One of the products was slightly damaged (hardly noticeable). When I let them know this was dealt with within a few days and rectified.

Thank you very much for the really fantastic review of our delivery & customer service, it is greatly appreciated.

Solid quality and great looking. Perfect for my setup!

Excellent

Charlotte Cowell
26 October 2022 17:28

'Great product, great service'

Very prompt response to query and prompt delivery of the product, which was just as expected. No complaints!

Brilliant to hear, thank you for taking the time to leave such lovely feedback.

Right size, good quality, functions as it is supposed to - worth the money.

Excellent

Tony, Beverley
26 October 2022 15:58

'Excellent, perfect purchase'

Excellent service. I ordered my desk and anticipated the 'up to 10 working days' promise from the website but was pleasantly surprised to receive my desk about 4 days later.

Thank you for taking time to leave a fantastic review. It is really great to hear that your desk arrived earlier than expected.

Teknik-Chunky-Industrial-Bench-Desk-Smoked-Home-Oak-w-1262mm-x-d-482mm.jpg

It is the easiest self-assembly item I've ever built less than 20 minutes (5 or which was the opening of the package.
Once done it is perfect as a home work(!) station

Excellent

karl alexander
26 October 2022 07:53

'Really good sturdy desk'

Very sturdy desk perfect for what I needed and good quality

Thank you very much for taking the time to leave really great feedback, we appreciate the time taken to do this.

Easy purchase fast delivery good product

Bad

Sarah Banfield
25 October 2022 08:34

'Chair was delivered, then notification of another delivery. Second was a mi'

Confusion with 2 orders

Thank you for taking the time to leave feedback.

We only have one completed order for you, so I'm afraid that I do not know why you received any other notifications. I can see that we have sent you 4 emails in total:
New registration - this is to confirm your new account
Order confirmation - this confirms your order
Invoice - this is for your records and for your accounting/inventory purposes
Items despatched - this email lets you know that your order has left the warehouse and is on its way.

If you received any other emails - please let us know.

Excellent

Lyn Warrener
23 October 2022 12:28

'Great service'

Service was great, delivered in a few days. Easy to assemble within a few minutes.

Thank you very much for taking the time to leave feedback of the great service and delivery that you received.

Comfortable small office chair great for my small room. Love it as it doesn't have legs and wheels which take up so much room

Excellent

Trusted Customer
21 October 2022 11:06

'Excellent product and service'

Excellent delivery service. There is a large time slot but it’s reliable The quality of the right hand corner desk I purchased was very good. Value for money especially as it came with a fully made up pedestal too. I would definitely recommend this Company if you are Loki g for quality and economical office furniture for your home.

Thank you very much for this really fantastic review of our service, it is greatly appreciated.

Excellent quality and easy to make up the desk The pedestal was fully made up. The fed quality was as seen in the picture and description perfectly

Excellent

Trusted Customer
21 October 2022 09:52

'OFD delivered on all counts'

Easy to sign up & order. Company kept me informed about lead time for bespoke product. Item arrived in a few days. Most of all my new posture stool is really good -- just what I wanted.

Thank you very much for the really wonderful review of our communication and service.

Comfortable, easily adjustable & manoeuvrable, stable & stylish.
Adjustment lever is close to back of heel when I'm seated; must work on my technique for getting off chair to avoid slight ejector seat effect, but it adds to the fun!