Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,405 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Page 62 of 141
Excellent

Ian Dobson
28 September 2023 08:30

'Very pleased with the service from start to finish.'

Very quick, easy and efficient order and delivery process. My desk was delivered less than 24 hours after ordering. Great - thanks.

Thank you for taking the time to leave such fantastic feedback of our service.

Great - just what I wanted.

Excellent

Jake Watson
27 September 2023 07:37

Great, very quick and easy to build

Thank you very much for taking the time to leave really great feedback.

Good quality chair. easy install

Excellent

Trusted Customer
20 September 2023 21:29

'Sits well on carpet under roller desk chair'

Great service in terms of delivery and communications. Product quality is good and exactly what I was looking for - a mat under a roller desk chair for working from home to protect the carpet. Easy to apply to the carpet and to move if necessary.

Thank you very much for taking the time to leave such great feedback.

Great service in terms of delivery and communications. Product quality is good and exactly what I was looking for - a mat under a roller desk chair for working from home to protect the carpet. Easy to apply to the carpet and to move if necessary

Average

Trusted Customer
19 September 2023 06:58

'Good product, poor assembly instructions'

Product arrived quickly but loose in a box with the top open. Luckily all there. Assembly instructions were very poor and generic screw and washer kit was far in excess of that needed. Actual product good once assembled!

Thank you for the feedback.
The chair would have arrived boxed, but with minimal packaging as it is already mostly put together. We do offer a pre-built service whereby the chair is built upon arrival - but we are on the end of the phone if there are any issues and can assist with the instructions also.

Product arrived loose in a box with the top open. Luckily all there. Assembly instructions were very poor and generic screw and washer kit was far in excess of that needed. Actual product good once assembled!

Excellent

Christine Stewart, Macclesfield
16 September 2023 10:24

'Very good product'

Friendly helpful gentleman on the phone regarding different chairs.
Must also comment on delivery service - a delightful, friendly and smiley gentleman and popped it into my garage for me.
Just one little thing! I noticed a small crease in the fabric on the back rest but not sufficiently bad to return, wondered if this had not gone through quality control. Perhaps you could comment on this

Thank you for getting in touch and leaving great feedback.
If you contact our customer service team they will be happy to see what they can do about the creased fabric and get this sorted for you.

very good although a little disappointed in a crease on chair back fabric but not sufficiently bad enough to return

Excellent

Trusted Customer
16 September 2023 05:44

Extremely helpful and efficient. Would highly recommend. Great product.

Thank you very much for the fantastic review of our service, we really appreciate the great comments.

Great chair very comfortable- am really pleased with my purchase. Easy to assemble.

Excellent

Carl Hawes
15 September 2023 10:12

Very quick turnaround, reasonable pricing

Thank you very much for taking the time to leave such great feedback.

I was expecting them to be a bit less slippy on a wooden/laminate floor, they are made of hard plastic, and have no rubber footing. The chair moves just like its on wheels. I think these would be great for carpet

Good

Trusted Customer
14 September 2023 15:10

'Comfortable chair'

Easy to order, and fast delivery. Unfortunately, I had a little difficulty assembling the chair. Rang Customer Services, who were very helpful.

Thank you for your review of our helpful customer services, we appreciate the great feedback.

Instructions for the assembly of chair, are a bit basic. I had to seek help. The chair is comfortable, but badly finished on the fabric Loose threads were cut off to neaten the chair.

Excellent

Trusted Customer
13 September 2023 09:21

Excellent speedy responses from customer adviser.

Thank you very much for the really fantastic review.

Excellent

Trusted Customer
13 September 2023 09:21

'Absolutely first class.'

Absolutely first class, the lead time is recommended as 5-10 working days. We received the chairs within 2 days and the desks within 3. All the furniture is sturdy and great for what will be a hard environment in a mechanical workshop office. Really pleased with this purchase.

Really fantastic to hear, thank you very much for leaving such great comments.

Really easy to assemble - not actually used yet.

Will be honest much larger than expected, 'Measure twice - Order once'!!!! But sturdy and a great unit.

The desks are sturdy and totally fit for the purpose they were purchased