Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,399 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Page 35 of 140
Excellent

Chris Ellis, Cambridge
17 May 2024 09:00

Excellent

Trusted Customer
17 May 2024 08:27

Very quick service

Thank you very much for your really great review of our service.

Very quick delivery and the chair is good quality

Good

Barney Craw, Long Eaton
17 May 2024 07:01

Once built it is a good unit for the money.

Unfortunately two of the connections had been put in the wrong way around. We had to resort to a hammer and screwdriver to turn them around so everything slotted together.

Still waiting (2 months) for a response from them.

Hi Barney, Thank you for taking the time to leave good feedback. I can see that we have spoken to you regarding this now, but if there are any further issues please do let us know and we will be happy to help.

Average

Trusted Customer
15 May 2024 09:06

I have not received the cupboards and cannot make a comment at the moment because of that.

I am sure that once I receive the order, my rating will change.

Please get back to me a few days after you have delivered.

Thank you for your review. I believe that this has now been delivered including the replacement fixings that were missing from the original order.

Excellent

martin stockdale, bradford
14 May 2024 12:21

'Great service'

great service

Thank you for your review, we appreciate the great feedback.

Ordered day one, delivered day 2

great service

Excellent

Trusted Customer
14 May 2024 09:27

'Urgent ordered required - target met.'

First class seamless online service.

Good

Stephen Morgan, Blackwood
14 May 2024 07:15

On time, trolley arrived without wheels but this was sorted quickly by supplier. Good service all round

Thank you for your review, this is great to hear.

Gopak-Round-Table-Trolley.jpgGopak-Round-Table-Trolley-2.jpg

Bought to replace older Gopak tables, they are heavy but the design and shape allow for no lifting, just roll on-roll off.

We went for the grey colour and it is a great contrast to the usual wood grain colourway.

Hopefully the locking mechanism will free up with use as a little tight to pinch together at first.

Good sturdy tables though.

And the trolley is robust and easy to manoeuvre also.

Excellent

Trusted Customer
13 May 2024 21:58

'Great Home Office Chair.'

Very impressed. I had an initial query before I purchased the chair and this was quickly answered. On receiving the chair I had a slight issue with the gass support unit and I contacted the supplier and received a very helpful response and they provided a replacement unit without any issue. Very happy and a pleasure to deal with.

Thank you very much for taking the time to leave your feedback, it is greatly appreciated.

A very well priced operators chair. I use it at home and have found it to be quite comfirtable and easy to use. The chair was delivered as expected. It came with everything required as well as an allan tool to do up the chair handles. Had a slight issue with the gass support unit but the company were very quick and extremely polite in getting it fixed. I bought the red one (as I like red) and the fabric looks good quality and able to take a fair amount of use. Back support is good with a back that can be raised and lowered. Very happy with my purchase.

Excellent

Trusted Customer
13 May 2024 15:18

'Very good service'

?

Thank you very much for the great comments.

Comfortable and look great

Excellent

Trusted Customer
12 May 2024 18:29

'Love it!'

Excellent service. Desk looks good however, have not got round to putting it together yet! Pedestal solid and well made, chair comfortable. Will have to do some work now ....

Thank you very much for taking the time to leave such great feedback, it is appreciated.