Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,399 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Page 28 of 140
Excellent

Trusted Customer
23 July 2024 09:57

Very quick service - slight problem with desk top but sorted immediately. Very helpful customer service department.

Excellent

Koshy, Hounslow
22 July 2024 10:59

'Happy with the service from Furniture Direct'

I have bought from this company before.
The table I bought was well priced and the size and colour options available was good too.
Communication regarding despatch and delivery was provided within an hour after order, which is really good.
The table arrived following day and the delivery was free of charge.

Excellent

Trusted Customer
22 July 2024 08:43

Excellent service

Fantastic to hear, thank you for the really great review.

Good

M Goodliff
20 July 2024 17:54

'A good product'

The assembly notes were clear but it would have been helpful to explainn at which point the locking nuts were fitted.
Preferable to have the back of the unit white both sides.
All the nails were very rusty.

Thank you for taking the time to leave your review. If you contact customer services will will be very happy to replace the nails and help you with any assistance.

A useful sized book case.

Great to hear, thank you.

Excellent

Trusted Customer
19 July 2024 13:22

'Excellent product and service'

Great service

Thank you for taking the time to leave great feedback, it is appreciated very much.

Strong chair. My son loves it.

Great to hear, thank you for the 5 star review.

Excellent

Olga Scott, London
16 July 2024 14:47

'Pleasure to deal with !'

Absolutely amazing customer service: immediate/ clear replies to all questions, super prompt delivery - impressed... ! Thank you !

Thank you very much for your really super feedback, we really do appreciate your comments.

Good looking 'waiting chair' , generous in size and comfortable.
Decent choice of colours is also a bonus.

Great to hear, thank you for the 5 star review.

Excellent

Trusted Customer
16 July 2024 09:29

Excellent very efficient

Thank you very much for the fantastic 5 star review.

Good

Trusted Customer
16 July 2024 08:59

Parcels arrived promptly.

Great to hear, thank you for taking the time to leave your review.

Excellent

Trusted Customer
14 July 2024 22:16

'Great purchase'

Really fast delivery and great communication

Thank you for taking the time to leave such a positive review.

Really happy with these. They work reallly well in our pre-school setting. Staff are really happy. It makes being lower to the ground and joining in easy without hurting backs/knees.

Thank you very much for the really fantastic 5 star review.

Good

Trusted Customer
11 July 2024 08:41

good prompt order to delivery time scale

Great to hear, thank you for taking the time to leave your review.

Good well made chair at a good price, despite its name it is used in a FMG factory environment and thus has to withstand a harsh cleaning and hygiene regime.

Thank you very much for the excellent feedback.