Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,396 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%
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4 star (154 reviews)
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Latest Spotted Penguin customer service reviews

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Good

Trusted Customer
29 May 2018 12:09

Great service and excellent product

Thank you very much for the great review, we appreciate your comments.

Great product and good value

Good

john phillips
21 April 2018 06:03

I gave you 4 stars for prompt delivery service. After that it was all up to me to put it together.

Thank you for taking the time to review our prompt delivery.

the chair is comfortable and just the right height for my computer desk, but I wish the instructions would come with a few more words and not just pictures and arrows.

Good

Trusted Customer
11 March 2018 13:35

'Great product'

Great product - makes the office looks lighter and and more spacious in comparison to our old ones.

Only problem is the delivery takes a very long time - was informed of this before ordering but would be nicer to get it more quickly as they are so nice!

That is brilliant, thank you for the great product review.

Good

Alison Jackson, wells ba5
7 January 2018 12:36

very prompt

Brilliant, thank you for the great review.

nice wipe clean chairs.antibac to help fight bugs

Good

Mary Goose
27 September 2017 12:36

'Colourful chairs, exactly as required.'

The address on the labels on the boxes didn't list all of the address details, making it confusing for the delivery driver.

Thank you for the review.
I will pass on your comments to our couriers to print off their labels more clearly, as we would have simply passed on details that you provided with your web order.

Excellent product: colourful and easy to stack.

Excellent: Colourful and easy to stack.

Excellent: Colourful and easy to stack.

Good

David Corben, Swange
1 September 2017 10:16

'Excellent service'

The first order was delivered on time although delivery driver refused to bring the items into the office, leaving them on the pavement outside. The second order arrived damaged in transit but was quickly replaced by the excellent Becca. Despite the experience with the second item would certainly use them again.

Thank you very much for your great review, I appreciate you taking the time to leave your feedback.
Our kerb-side delivery is very standard I'm afraid, but I'm really pleased that Becca was able to act quickly and send replacements promptly for you.

Good

Trusted Customer
9 June 2017 08:06

'Dual monitor desk supports'

Items delivered ahead of schedule. Very pleased with the service I received.

The product is very good and extremely robust, far more so than I expected. Certainly not exceeded expectations.

On the downside, the website was not easy to find in the first place and, once I'd found it, was not a pleasure to navigate. It is not at all slick and I would suggest showing more product photos to assist potential purchasers.

Thank you for your review of our service and the positive comments.
We are continuously improving our website and updating pictures and information on our products and appreciate all feedback to help us develop and progress.

Very sturdy and easily support the weight of my two 27" Apple Cinema displays.

Good

James McCarthy
6 June 2017 09:43

'Good product. Web ordering and use instructions need improving'

Excellent product but fitting / operating instructions supplied are not adequate. When contacted, your support team were able to provide a video of how to fit and operate the chair, which solved all problems.
The website suggests that the chair can be bought with or without headrest. However, in selecting to buy the chair, the option is not offered so I ended up buying the headrest that I did not want for an extra sum. Unsatisfactory.

Thank you very much for taking the time to review us.
Unfortunately the option without headrest seemed to have not been added - I have however, now added this.

We are available on the telephone (01480 220311) for anything that our customers are unsure of, or if you have any queries at all.

See earlier comment. Again, your web offering seems to be unstructured; you have already asked me to comment.

Good

Y Seedat
4 June 2017 16:34

efficient and delivered on time

That is really great to hear, thank you for taking the time to review us as excellent.

Good

Trusted Customer
20 March 2017 13:52

'Good service by Office Furniture Direct'

very efficient and friendly

Thank you very much for your feedback, we appreciate your great comments regarding our friendly and efficient service.

Will highly recommend this desk

Thank you you very much for the recommendation, it is very useful to have honest independent reviews of the products.

Extremely comfortable, highly recommend