Spotted Penguin - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Spotted Penguin customer service reviews
Jean Balfour
14 April 2023 16:26
'Disappointed'
Courier service gave no notification for delivery..Even though I was in ,they left it in my garage which is at the bottom of a flight of steps..I'm retired and live alone and carrying it to the required place was difficult. Instructions for assembly are inadequate... Seat base damaged so will have to return
Thank you for taking the time to leave your feedback.
I am very sorry that the courier did not send you any tracking details and left your delivery in your garage rather than ring/ knock for you. I believe that you have been speaking to our customer services team who are looking to organise a replacement for you.
I completely understand your disappointment, although I do hope that we can turn this around for you.
Trusted Customer
16 November 2022 08:47
'Ordered then heard nothing.'
Hello. I will say this. I ordered the office furniture. I had confirmation of the order on the same day.
Now, over a week later and I have heard nothing. No order update, no dispatch notification, nothing.
At this point I am concerned and at one point was beginning to wonder if the site was a scam.
If there is an update on this I will happily remove this feedback, but right now I am merely being honest.
Thank you for taking the time to leave feedback.
I have just looked into this and as far as I can see this was delivered on time, however the despatch email was sent a little late, which I apologise for and hope that this did not cause too much worry.
Many thanks
Customer Services.
Trusted Customer
29 December 2021 17:26
The communications could of been better. When the driver turned up there was a missing piece which was the first I had heard of.
Thank you for taking the time to leave your feedback.
I believe from looking at your order the courier delivered the missing parts on a separate delivery.
Gentoo Corner Desk with Single Upright Leg 1400 x 1200mm
Quality of the desks is quite good although the instructions are pretty useless as the images do not correspond to the pieces you receive. On one there was even a missing step which we managed to work out at the end.
Gentoo Rectangular Desk with Single Cantilever Legs - 1600 x 600mm
Quality of the desks is quite good although the instructions are pretty useless as the images do not correspond to the pieces you receive. On one there was even a missing step which we managed to work out at the end.
Susanne Singh
29 September 2021 16:00
Assembly is difficult and instructions should be more detailed....
Thank you very much for your feedback.
I'm sorry to hear that the instructions were not as helpful as they could have been. I will pass this on to the manufacturer and see if this can be improved.
Dynamic Impulse Cupboard 1200mm High - 2 Shelf
Good quality furniture but fitting of door difficult
Dynamic Impulse Bookcase 2000mm High
Assembly is quite difficult and instructions should be more detailed...
Trusted Customer
6 September 2021 07:58
'5 star product with 0 star customer service'
The product itself is 5 star can’t fault it sturdy solid exactly what I wanted. However customer service none, I had to chase them for confirmation and invoice, last minute delivery date just very unprofessional
Thank you for taking the time to leave your review.
I am very sorry that our communication was not up to standard. Unfortunately, this was due to a technical error which we were unaware of, whereby our emails were not being sent from certain email addresses. Please accept our apologies for this inconvenience and for any frustration that this caused.
Trusted Customer
7 January 2021 13:08
'Could do Better!'
Unit supplied without doors. Noticed by Courier.
Thank you for your feedback. I am very sorry that the delivery was supplied incorrectly for you. I have spoken to customer services and the doors have been sent out straight away today.
Dams Bulk 1790mm High Standard Cupboard
What I expected - except for shade of Oak
Thomas Brownlie
9 June 2019 11:01
'Disappointing'
Poor delivery service.
Thank you for taking the time to leave your review.
I am very sorry that you are disappointed in the kerb side delivery that you received and I understand your frustration that we are only able to offer this service.
We do clearly state in our terms and conditions and in our confirmation emails that our delivery drivers are only able to offer kerb side delivery so as to avoid any confusion and disappointment providing complete transparency.
Titan Premium MDF Folding Exam Desk - Beech
Poorly finished product. Deliverer wanted to leave products at front of building. Our office is on 4th floor. Persuaded to use lift but refused to take inside office.
Mark Ansermoz, Sutton Coldfield
29 June 2018 07:51
'Delivery Driver with Attitude'
Excellent product pity about the delivery driver
Thank you for the review.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1600 x 1200mm & Desk High Pedestal
Excellent product, exactly as described yet a little time consuming to assemble.
Patricia Hamilton
27 April 2018 09:12
Original item I purchased was not available. The replacement was ok, but I would have liked the desk set up to see if it worked