Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,399 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Good

Griffith Willsdon, Exeter
24 September 2024 11:37

'Good experience'

Got a nice little personal email which was a nice touch :)
Delivery guys were superb, very friendly and professional. Would definitely order again.

Nice little desk. Very sturdy when we managed to get it together. Could do with clearer instructions; I had to take one of the panels apart because it was unclear which side it needed to be on.

Excellent

Glynis Smith
24 September 2024 09:00

'Great but'

They called to arrange delivery in the timescale stated at time of ordering.

Thank you for the really great 5 star review of our service.

Its a great size and sturdy, but the top looks cheap. I wish i'd ordered that more expensive one.

Thank you for your feedback and I will pass this on to the manufacturer.

Excellent

Timothy L, Suffolk
22 September 2024 18:00

'Great service with my first shop'

Excellent service - ordered on Sunday - had it Tuesday. This was my first order with Furniture Direct - will shop with you again.

Thank you very much for the really great review of our service.

Good chair - sturdy which is what I was after. Arms and base screw into a metal frame - straight forward to put together. The negatives - I find it a tad narrow and a bit too high in the lowest position. I definitely recommend.

Disappointed with this one. It came rolled up - I was expecting a large flat pack so immediately realized this was really a light duty unit. I thought I'd try it so can't send it back now. It's functional but really not hard enough to prevent the chair from "denting" the plastic when I sit on. I'm 6'2" and 14 stone - if you're "larger" too give this one a miss.

Thank you for the review.
I am very sorry that you are disappointed with your chair mat. The plastic mat is to help the chair move better on the carpet and to protect the carpet also. If the chair is denting the plastic that shouldn't matter too much, but if you are concerned about anything at all, please call our customer care team and we will happily speak to you.

Excellent

Trusted Customer
20 September 2024 08:32

'Thanks'

Delivery problem quickly resolved by your customer service team

Thank you very much for your review, we really appreciate the positive feedback.

Easy to construct KD Item. Comfortable in use. Good value for money.

Fantastic to hear, thank you for your great comments.

Excellent

Amy Barker, Ipswich
19 September 2024 10:02

'Quick delivery'

Delivery was on time and as promised.

Thank you for taking the time to leave a really great 5 star review.

Very sturdy chairs, well made, good design and a lovely colour and finish. Arrived on time with no problems.

Great to hear, thank you for the fantastic feedback.

Excellent

Kate Laker
16 September 2024 09:08

Excellent

Great to hear, thank you for your review.

Excellent product. Excellent service.

We are very grateful for your 5 star review of our service, thank you.

Average

Gavin Downes, Bury St Edmunds
15 September 2024 15:40

'Check which castors you require before buying'

Unable to return the castors as they been used

Average

Trusted Customer
13 September 2024 13:36

'Service OK, poor packaging'

Service was OK, until the package was received, damaged. Also some parts inside were damaged too.

Thank you for bringing this to our attention. Our customer service team have contacted you regarding this and look to resolve these issues for you.

Excellent

Jill Burnett-Hurst
12 September 2024 13:45

'Excellent'

Excellent service and would highly recommend this company.

Thank you very much for taking the time to leave really great feedback, it is appreciated.

I bought several of these folding desks, which are superb for our small classroom. One of the tables was slightly damaged en-route, (a rubber foot was broken), but a quick email / phone call to customer services and the faulty part is now on it's way.

Thank you to the team for sorting this so promptly.

Fantastic to hear, thank you for the five star review of our service.

Excellent

Jennifer LF, Reading
12 September 2024 07:48

'Brilliant service throughout!'

I have had great service from Just for Schools. They are quick to respond and answer any questions, repeatedly! The quotes are clear and concise and the communication around delivery times and eta's is brilliant. I love it when purchasing is made as easy and straightforward as it is with Just for Schools.

We really appreciate you taking the time to leave such great feedback.

We have ordered these height adjustable tables for a few of our classrooms now and they are brilliant quality for a reasonable cost. They have fit perfectly into the rooms, they look smart and the colour is bright. It is also very straightforward to adjust the height. When budgets allow I would put these tables into every classroom we have and they just look fantastic and do the job!

Thank you very much for your fantastic review.