Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,399 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Excellent

Trusted Customer
9 July 2019 07:52

'Great product, easy to assemble, quality item, looks great in the walnut!'

Great service, arrived next day which was amazing!

Thank you very much for taking the time to leave such great feedback.

Great product, great service, and look really classy in the walnut colour.

Excellent

Trusted Customer
5 July 2019 08:54

Quick service

Thank you very much for the really great review of our quick service and your fantastic new Titan One Piece chairs.

Same as above . Teachers also loved them

The children loved them and it make the classroom colourful

Excellent

Dec Mooney
1 July 2019 12:00

'Good quality and service'

Perfect service. Prompt delivery and quality product.

Thank you very much for your really great review of our quality and service.

Great service and product

Excellent

Albert Jewell
20 June 2019 20:54

'Excellent service'

Delivered courteously to time and in a satisfactory condition.

Fantastic to hear, thank you very much for the great review of our service.

The assembly instructions were not all that clear and seemed to be dated. Easy and effective to use in our smallish garden.

Excellent

Jeff Carter
17 June 2019 07:42

'Good service and quality'

We selected our office desk easily on the website and arrived when promised. Exactly what we wanted.

Fantastic to hear, thank you very much for the great review.

Average

Thomas Brownlie
9 June 2019 11:01

'Disappointing'

Poor delivery service.

Thank you for taking the time to leave your review.
I am very sorry that you are disappointed in the kerb side delivery that you received and I understand your frustration that we are only able to offer this service.
We do clearly state in our terms and conditions and in our confirmation emails that our delivery drivers are only able to offer kerb side delivery so as to avoid any confusion and disappointment providing complete transparency.

Poorly finished product. Deliverer wanted to leave products at front of building. Our office is on 4th floor. Persuaded to use lift but refused to take inside office.

Excellent

Steven Wright
4 June 2019 08:54

'Spot on!!'

Good quality product, swift delivery, all round very happy

Thank you very much for taking the time to leave such a great review of our service.

Top notch product Many Thanks

Excellent

Trusted Customer
30 May 2019 09:45

Good quality products, friendly delivery team.

Thank you very much for the really fantastic review.

Comfortable chair, a little squeaky.

Good quality, matches corner desk well.

Good, large size and sturdy.

Excellent

Trusted Customer
20 May 2019 09:38

'Very good service.'

Helpful and friendly. The chairs arrived on time.

Thank you very much for the great feedback.

The chairs are smart and good quality. Unfortunately the box they were in was in pieces! The chairs were fine. I would definitely recommend them.

Excellent

Trusted Customer
19 May 2019 08:16

'Very easy to order from'

Very efficient, easy to order and informative during delivery period. Second time we have used Titan direct and would strongly recommend

Thank you very much for the great review and recommendation.

Perfect for use in our use in our canoeing centre, light and strong.