Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,400 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
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2%
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0%
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Latest Spotted Penguin customer service reviews

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Page 109 of 140
Excellent

Trusted Customer
11 March 2021 15:05

'Excellent chair, easy to assemble. Delivery information could be improved.'

Brilliant chair, I bought two of these for home office use, having already bought one via Ryman. Comfortable, good ergonomic support and easy to assemble with clear instructions and good packaging. Ordered on Friday evening and delivered on Monday morning.
The only room for improvement is to inform customers about timing of delivery and the identity of the courier. As a home buyer I may not be at home when delivery is made - so I need to know so I can adjust timing if necessary. The improvement needs to be made jointly by TC Office and NX, I know that NX is working on it.

Thank you very much for taking the time to leave feedback.
We always strive to improve our delivery and communication with couriers, so this is absolutely something we are hoping to improve.

Excellent chair, fully adjustable and comfortable. Well packaged and easy to assemble, given the clear instructions and well labelled bolts. Have already bought again.

Excellent

Jason Hall, North Yorkshire
7 March 2021 10:46

'Pleasure to deal with.'

I needed to upgrade my home office to make it more ergonomic. I've been working from home for almost a year now and it looks as though I always will be to some extent.

The office Furniture Direct website was easy to navigate ad their was a great choice. I found myself a table and pedestal and it was delivered on the next working day.

Assembly was straightforward and the furniture is solid and robust.

I am very pleased with my purchase.

Thank you very much for the really great review of our service and for choosing us, it is very much appreciated.

Just the job. Solid construction and excellent capacity for a space saving slimline design.

Really solid table. Fits into the space I had available. The dimensions given on the website were are very good representation of what was delivered. Simple to assemble. It is absolutely solid with no wobble or twist.

Excellent

Dennis Humphrey
7 March 2021 08:19

Prompt service, didn't expect it so soon. One of the packages was damaged, but luckily contents wasn't.

Thank you very much for the feedback, we appreciate the positive review.

Would have liked an extra shelf, but a sturdy unit.

Good

Charlie Fitzpatrick, Ipswich
2 March 2021 12:03

'Great product, price, and shipping. Communication and packaging to improve'

The Product is great and so is the price, the parcel suddenly appeared without communication only a few days after purchase but the box was very damaged and the packaging was poor. The product inside was thankfully not damaged.

Thank you for taking the time to leave a review.
I appreciate your comments regarding packaging and lack of communication, which I can only apologise for.

Excellent

Paul Smith, Leeds, West Yorkshire
2 March 2021 01:36

'Would definitely use again, more than happy'

Excellent service at a decent price, what more could I ask for.

Thank you very much for taking the time to leave such great feedback.

Very nice sturdy desk, just what I wanted

Good

Trusted Customer
28 February 2021 12:56

'Good desk'

Delivery time reasonable

Thank you for taking the time to leave positive feedback.

Excellent

Doreen Frost
28 February 2021 07:53

'Would strongly recommend it to all my friends'

Brilliant in every way - quality, size and ease of assembly

Thank you very much for taking the time to leave such fantastic feedback and for the really great recommendation.

Extremely good value. Would look to purchase from you again

Excellent

Simon Spencer
23 February 2021 20:10

'Excellent service'

Website easy to use, huge product range, items ordered arrived bang on time - and cheaper than John Lewis!

Thank you very much for the really great review of our service and fantastic comments.

I am very happy with the office chairs I ordered, they are exactly as described. Easy to assemble and comfortable to use.

Excellent

Trusted Customer
19 February 2021 08:59

'Superb covers it.'

Superb service.

Fantastic to hear, thank you very much for taking the time to leave such great feedback.

Excellent

Jud
18 February 2021 11:19

Online purchase. Efficient service. Good communication about one item out of stock and fair options given.

Thank you very much for taking the time to leave such great feedback about our communication and efficient service.

Sturdy. Good shelf depth.

Good size and strong structure.