Spotted Penguin - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

4.897% Positive (1,400 reviews)

Ratings based on data collected by third party reviewing platform.

5
86%
4
11%
3
2%
2
0%
1
1%

Latest Spotted Penguin customer service reviews

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Excellent

Corey Webber
6 October 2021 08:46

Furniture is great,would use again

Thank you very much for taking the time to leave great feedback.

All brilliant, all delivered well

Great products, great service

Excellent

Park nursery, Sible Hedingham
3 October 2021 06:13

Kept us informed about delivery and stored units where we asked.

Fantastic to hear, thank you very much for your review.

A very good quality prooduct

Good

Frank Kups
1 October 2021 08:16

I actually wanted two bedside cabinets that would double up as office cabinets.
The width had to be 30cm wide and Office Furniture Direct was one of the few places that met my limited space requirements.
Delivery was quicker than expected, just a phone call prior to delivery and hey presto!

Thank you very much for taking the time to leave great feedback.

Nothing to say other than the units are exactly what I thought they would be

Average

Susanne Singh
29 September 2021 16:00

Assembly is difficult and instructions should be more detailed....

Thank you very much for your feedback.
I'm sorry to hear that the instructions were not as helpful as they could have been. I will pass this on to the manufacturer and see if this can be improved.

Good quality furniture but fitting of door difficult

Assembly is quite difficult and instructions should be more detailed...

Excellent

Trusted Customer
24 September 2021 07:29

Delivered within days of order. Computer desk was excellent value.

Fantastic to hear, thank you very much for the great feedback.

See previous section for review

Excellent

Alan Sawyers
24 September 2021 07:08

'Great service and product'

Lovely quality desk, delivered when they said it would be. Received a call to say when delivery was due.

This is really great to hear, thank you for the fantastic feedback.

Very good quality, easy to put together.

Excellent

Trusted Customer
16 September 2021 13:04

'Came promptly, office chair just like it looked, very pleased with it'

I ordered an office chair, which was delivered very promptly. Im very happy with the chair and would use Office Furniture Direct again

Thank you for the really fantastic feedback, it is very much appreciated.

Very comfortable chair thx

Average

Trusted Customer
6 September 2021 07:58

'5 star product with 0 star customer service'

The product itself is 5 star can’t fault it sturdy solid exactly what I wanted. However customer service none, I had to chase them for confirmation and invoice, last minute delivery date just very unprofessional

Thank you for taking the time to leave your review.
I am very sorry that our communication was not up to standard. Unfortunately, this was due to a technical error which we were unaware of, whereby our emails were not being sent from certain email addresses. Please accept our apologies for this inconvenience and for any frustration that this caused.

Excellent

Linda Finnerty
2 September 2021 07:50

Absolutely beautiful furniture looks so nice

Thank you very much for your really fantastic review.

It was exactly what I was looking for

Excellent

Trusted Customer
24 August 2021 17:27

'Good purchase'

Furniture was as expected. Happy with my purchase.

Thank you very much for taking the time to leave us some great feedback.